Frequently Asked Questions
Everything you need to know about your Zinus experience.
How are your mattresses shipped?
Our mattresses are compressed using patented technology and shipped in a single, compact box directly to your door for easy setup.
What is the recommended decompression time?
Most of our mattresses take 48 to 72 hours to fully expand and reach their original shape, though you can sleep on them immediately.
Do you offer a trial period?
Yes, we offer a 100-night risk-free trial. If you are not completely satisfied with your purchase, you can return it for a full refund within that window.
Are your foams CertiPUR-US certified?
Absolutely. All our foams are CertiPUR-US certified for durability, performance, and content, ensuring they are made without harmful chemicals.
What kind of warranty comes with my furniture?
We provide a 10-year limited warranty on our mattresses and a 5-year limited warranty on our bed frames and foundations against manufacturing defects.
How do I assemble my Zinus bed frame?
Our bed frames feature an easy-assembly design with all necessary tools and clear instructions included in the box for a setup process that takes under 30 minutes.